We are currently running a reduced service due to the Corona pandemic. Please see below for details and how to book our services. We will keep this page updated and any changes will also be promoted through our Facebook and Twitter pages.


The service will open 9.15am to 2pm from Monday to Saturday.

ALL bookings must be pre-arranged. A booking will be taken as your acceptance of all our normal terms and conditions. The building will not be open to the public so we will leave your disinfected scooter outside the front door at your pre arranged time. You will then be able to use your equipment in the city centre. On return to Shopmobility, please leave your scooter outside our front door and we will collect it and disinfect it.

Again, you will not be able to enter the building nor will you be able to leave shopping inside. Please note if you require a RADAR key to use in public toilet facilities please ask us and pay over the phone when you make your booking, keys are £4 and will be left in your scooter ready for collection.

The full cost of hire will be £5 which will include parking. We have a contactless card machine to take this payment on arrival.

If your membership has run out, please let us know. We can book in a short re test and take payment for £12 on the day.

Please also obey the social distancing rules to keep yourself and our team safe.

We look forward to seeing you soon!

Dial a Ride Accessible Bus

We are running our accessible buses Monday to Friday from 9.15am to 4.15pm. Bookings can be made up to 2 weeks in advance and no later than 2 days before so we can plan the routes. 

The cost of return travel for up to 4 miles is £5 and for anything over this is £10. You can pay the driver using a contactless card machine on board.

Due to social distancing we cannot assist you on and off the bus, unless using a wheelchair on the tail lift. We have shopping crates on board so you can place your shopping in them and we wheel them to you front door where you can unload them yourself. We now cannot carry more than 3 passengers at one time so we will do our best to help but there may be occasions when we are oversubscribed.

Our phone lines are open from 9am to 2pm Monday to Saturday, please call us 01752 600633 if you have any enquiries.

You can download our service flyer here - shopmobilitydialaridedoublesidedflyer.pdf

Please note if you are experiencing any Covid-19 symptoms or have been in contact with someone who has we will not be able to loan our equipment or carry you on our buses. We all have a vital role to keep everyone safe. Thank you for your co-operation.