We are currently running a reduced service due to the Corona pandemic. Please see below for details and how to book our services. We will keep this page updated and any changes will also be promoted through our Facebook and Twitter pages.


We are pleased to say that our Shopmobility service will be returning in a limited form, from Monday 8 June. We are trying to keep staff, volunteers and clients as safe as possible during this time.

The service will open 9.15am to 2pm from Monday to Saturday.

ALL bookings must be pre-arranged and paid for by card over the phone. A booking and a payment will be taken as your acceptance of all our normal terms and conditions. The building will not be open to the public so we will leave your disinfected scooter outside the front door at your pre arranged time. You will then be able to use your equipment in the city centre. On return to Shopmobility, please leave your scooter outside our front door and we will collect it and disinfect it.

Again, you will not be able to enter the building nor will you be able to leave shopping inside. Please note if you require a RADAR key to use in public toilet facilities please ask us and pay over the phone when you make your booking, keys are £4 and will be left in your scooter ready for collection.

The full cost of hire will be £5 which will include parking.

If your membership has run out, please let us know. We are extending this scheme for the next 2 months so we will not be doing a renewal test at this time. However, we are still paying insurance for the scooters so if you feel you are able to pay the £12 annual fee now, we would be very grateful. You can do this over the phone when you book your scooter.

This is our first attempt at providing the service so please bear with us as we are looking to move this forward as safely as possible. Please also obey the social distancing rules to keep yourself and our team safe.

We look forward to seeing you soon!

Our phone lines are open from 9am to 2pm Monday to Saturday, please call us 01752 600633 if you have any enquiries.

Dial a Ride Accessible Bus

Please click on our latest news article below that gives more detail about our accessible transport service availability.

Dial a Ride is Back!